Due to the fact that every item is custom-made, we can not accept returns or exchanges.
- Orders may be cancelled if no progress has been made on the order.
- In the event that your item does not fit, you (the customer) will have the responsibility of providing photos and/or videos that prove that the measurements sent in your order were correct. This MUST be done within 2 days of receipt of your item. Including, but not limited to, photos and videos that I will request in order to assess the problem. Absolutely no exceptions will be made if an error is declared after 2 days of receipt of the item. If an error has been made on our end the issue will be remediated immediately with a replacement/alteration item or a refund. If the error is made on the customer’s end, we will not be responsible for providing a replacement/alteration item or a refund.
- Once the product is no longer in my possession, we have no control over how it is used or abused by the customer. Due to this, we can not offer a guarantee or warranty for any items sold.
- Replacements and alteration will NOT be done for regular wear and tear, chewed or torn items.
- Did Your Order Arrive Damaged? All shipments are fully insured; damaged merchandise will be replaced promptly.
If a product appears damaged at the time of delivery, you have the right to refuse it
